Wait for the server to come back up and you will see that CIMC has been upgraded.Īs you can see the process is pretty easy and straightforward thanks to Cisco’s Host Upgrade Utility image. When the upgrade completes all components will have status PASS:Ĭlick Exit and the server will reboot and activate the new CIMC. Subject: Re: cisco-voip UCCX 11.
Cisco uccx 11.5 update#
Click Update All and wait for the upgrade to complete. The utility shows both current and update firwmare versions for these components. You can see that it can upgrade CIMC, BIOS, MLOM and RAID Controller firmware. Cisco UCCX Features 8.0 8.5 9.0 10.0 10.6 11.0 11.5 Virtualization Cisco Unified Intelligence Center X XX Finesse Desktop X X X Customer Web Chat X X X Customer Email / Mixed Mode X X X X Video Enabled Contact Center X X X Outbound > Predictive and Progressive X X X Live Data for Cisco Unified Intelligence X X X IP Phone Agent. Once you have booted from Host Upgrade Utility image you will see an interface similar to this: There are 3 points of integration - Cisco UCM, Cisco UCCX and Cisco Finesse. UCCX has evolved from a product to a solution along with the integration of SocialMiner for Chat/Email, MediaSense for Recording, co-resident Finesse as the Agent Desktop Solution.
With the introduction of this version, there are a lot of new features, bug fixes and serviceability improvements. A great alternative is Aurus RichCall for Cisco UCCX/UCCE, which offers a best-in-class support for Cisco environment. UCCX version 11.5 is due to be released soon. Now restart the server and boot from the mapped ISO file. Since Cisco Remote Expert Mobile/Cobrowse solution reached its end-of-sale there is no native app adding video channel to a Cisco-based contact center. UCCX 12. Advanced Cisco UCCX 11.5 Deployment Follow Report this company Affiliated pages VoiceBootcamp Inc Information Technology and Services Las Vegas, NV.
Cisco uccx 11.5 how to#
Now we need to open KVM Console in CIMC and mount the Host Upgrade Utility file on a Virtual Media tab as shown on the picture below: 25 Cisco UCCE 11 5 Configuration of Cisco CUIC Reporting 11 5 How to create a Cisco Unified Contact Center Express (UCCX) Test Application Cisco UCCX Deployment Training Intro Video-, Cisco Unified Contact Center Express (UCCX). You will probably need to have an active support contract to download the file.
Cisco uccx 11.5 software download#
Go to Cisco Software Download website and download the latest Host Upgrade Utility for your model of the server. This continues the installation and configuration of Jabber to use with CUCM and CIMP 11.5.Timeline:00:00 Intro00:42 Housekeeping tasks since previous vi. I will be upgrading C220M4 server from 3.0(3a) to 4.0(1d), but instructions apply to any standalone UCS server.
In this post we will go through the process of CIMC (Cisco Integrated Management Controller) upgrade on a standalone Cisco UCS server.
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